Shipping policy
Shipping Policy
Welcome to MyRivia! We strive to provide a smooth and transparent shopping experience for all our customers. Below, you'll find our shipping policy, outlining important information regarding shipping times, costs, and more.
Shipping Destinations
We currently ship to addresses within the United Kingdom. At this time, we do not offer international shipping.
Processing Time
All orders are processed within 1-3 business days after receiving your order confirmation. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. In such a case, we will contact you via email or phone.
Shipping Methods and Costs
We only offer Standard Shipping with an estimated delivery time of 4-9 business days.
Shipping is free for orders over £30.
Delivery Time
The estimated delivery time for Standard Shipping is 4-9 business days from the date of dispatch. While we aim to meet these delivery times, please note that delays may occur due to circumstances beyond our control (e.g., carrier delays, weather events).
Order Tracking
Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number to track your order online via the carrier’s website. If you do not receive a tracking number within 3 days of placing your order, please contact us.
Incorrect Shipping Information
Please ensure that the shipping address provided at checkout is accurate. We are not responsible for any orders that are undeliverable due to incorrect shipping information. If an order is returned to us due to an incorrect address, additional shipping fees may apply to re-send the order.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement to be sent.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy.
Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us at hello@myrivia.co.uk.
Thank you for choosing MyRivia! We appreciate your business and are committed to providing you with excellent service.