Frequently Asked Questions

Do you ship worldwide?

No, we currently only ship within the UK.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the next business day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders typically take between 1-2 weeks to arrive at your destination.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free in GBP, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact our customer service team at hello@myrivia.co.uk for return instructions.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, or defective. Include your order number, photographs of the item(s), and all related references upon receiving your package. We will resolve your case as quickly as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact your bank or credit card company with questions about when the credit will be posted to your account.